Refund & Return Policy

Last updated: June 2026

At Martnovo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include all accessories and components.
• Be accompanied by proof of purchase.

Non-Returnable Items

We cannot accept returns for:

• Items damaged through misuse, neglect, or improper handling.
• Products returned without original packaging.
• Products returned more than 30 days after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We will offer a replacement, refund, or another suitable solution at no additional cost.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled and must follow the return process outlined above.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item is defective.
• We shipped the wrong item.

In these cases, Martnovo will cover the return shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: mart.novo@outlook.com

We are committed to making your shopping experience as smooth and enjoyable as possible.